Contact Support

You can Contact Support at http://bugsplus.me/support.

Approximate support wait times:

Live Chat - Less than 3 minutes wait if a support agent is online.

Email support - 3 hours to 2 days wait

Community Support (example: forum posting) - 3 days to 8 days wait

AI Support - Instant responses, but the downside is that they can’t perform actions on behalf of you and the answers may be incorrect or outdated.

Bugs+ HQ Support - You can book a meeting or go there straight away. Access only to students and teachers/staff of Springside West.

Facetime Audio - You can call us on Facetime Audio (only for Apple devices) - Less than 15 seconds wait if a support agent is online and ready to talk

Priority Email Support - (included with Bugs+ Moth) - Less than half a day (12 hours) wait. Other priority support options have different faster support times.

Spam, Junk & Unnecessary Rushing (rushing is allowed when it is urgent) - Not Allowed