# Contact Support You can Contact Support at . Approximate support wait times: :message: **Live Chat** - Less than 3 minutes wait if a support agent is online. :envelope-open-text: **Email support** - 3 hours to 2 days wait :laptop-mobile: **Community Support (example: forum posting)** - 3 days to 8 days wait :sparkles: **AI Support** - Instant responses, but the downside is that they can’t perform actions on behalf of you and the answers may be incorrect or outdated. :building-user: **Bugs+ HQ Support** - You can book a meeting or go there straight away. **Access only to students and teachers/staff of Springside West.** :mobile: **Facetime Audio** - You can call us on Facetime Audio (only for Apple devices) - Less than 15 seconds wait if a support agent is online and ready to talk :crown: **Priority Email Support** - (included with [Bugs+ Moth](/gameplay/moth.md)) - Less than half a day (12 hours) wait. Other priority support options have different faster support times. :folder-xmark: **Spam, Junk & Unnecessary Rushing (rushing is allowed when it is urgent)** - Not Allowed --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bugsplus.me/other/contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.